Since the Bitcoin price broke new all-time highs this year, there has been an increase in the number of fraud attempts targeting Antminer buyers.
Although most of these attempts fail, there have been reports of some users falling prey to these scams.
We are even more concerned for our users since one of our old servers containing our users’ information was compromised by unknown attackers last week. This could mean that you may be contacted by impostors who pretend to be Bitmain’s official representative or Bitmain’s reseller to get payment from you for Antminers that they cannot and will not deliver.
- We do not have any official distributor or reseller anywhere
We receive various queries about whether X or Y is an “official distributor” or “official partner” of Bitmain’s products simply because X or Y claims to be an “official distributor” or “official partner” of Bitmain. We have no official representatives or distributors in any country. This brings us to the following point.
- We only sell on bitmain.com
Even if a Bitmain executive wanted to order an Antminer, he or she has to place the order on shop.bitmain.com. There is no other way of ordering hardware from Bitmain. We will never send you an invoice on Skype or using a Gmail email address, both of which have been used by impostors to scam Antminer buyers before.
We have previously sold certain hardware models on www.newegg.com and, if we do so again, we will announce it on our official Twitter and Facebook account.
- Type the exact URL or save the correct URL
When you want to visit our website, please type www.bitmain.com or shop.bitmain.com. You may bookmark these two websites to ensure you are not misled by a website that looks similar to our website and even has a URL that very closely resembles our real URL.
- The only invoice you should trust is the one automatically generated by bitmain.com
We never send a wallet address or payment link manually on Skype or by email. All our invoices and payment instructions are automatically generated and emailed by bitmain.com after you have placed an order there. If you fear that the email may not be genuine, you can also login to your Bitmain.com account to access the correct invoice or payment instructions.
- We will announce a new batch release date as soon as we know the date ourselves
If we haven’t announced the time of the next batch release of a particular product, we do not know the time yet. We announce this on Facebook, Twitter and via email to those who have subscribed to be notified about batch releases of that particular model. We do not have an Instagram or another social media account.
If you would like to subscribe to a particular model’s batch notification emails, please leave our sales team a message with your email address and name of the models that you are interested in staying notified about.
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